Historique
Rapport
Client satisfaction evaluations
Auteur(s) :
OMS / WHO (Organisation mondiale de la santé / World Health Organization) ;
UNDCP (UN International Drug Control Programme) ;
OEDT = EMCDDA (Observatoire européen des drogues et des dépendances = European monitoring centre for drugs and drug addiction)
Année
2000
Page(s) :
38 p.
Sous-type de document :
Guide pratique / Manual
Langue(s) :
Anglais
Éditeur(s) :
Genève : OMS / WHO
, Workbook 6
Domaine :
Plusieurs produits / Several products
Thésaurus mots-clés
EVALUATION
;
SATISFACTION
;
METHODE
;
EFFICACITE
;
SUIVI DU PATIENT
;
TRAITEMENT
Résumé :
This workbook is part of a series intended to educate programme planners, managers, staff and other decision-makers about the evaluation of services and systems for the treatment of psychoactive substance use disorders. The objective of the series is to enhance their capacity for carrying out evaluation activities. The broader goal of the workbooks is to enhance treatment efficiency and cost-effectiveness using the information that comes from these evaluation activities. This workbook discusses the assessment of client satisfaction. It focuses on: reasons for assessing client satisfaction; the use of client satisfaction measures for programme improvement; measures of client satisfaction.
Cote :
E00773