Historique
Périodique
How helpful are drug abuse helplines?
(De l'utilité auprès des usagers de drogues des services d'appel téléphonique ?)
Auteur(s) :
HUGHES, J. R. ;
RIGGS, R. L. ;
CARPENTER, M. J.
Année
2001
Page(s) :
191-194
Langue(s) :
Anglais
Domaine :
Alcool / Alcohol ; Drogues illicites / Illicit drugs ; Tabac / Tobacco / e-cigarette
Note générale :
Drug and Alcohol Dependence, 2001, 62, (3), 191-194
Résumé :
Raters called a convenience sample of 30 helplines and claimed to be alcohol, cocaine, heroin, marijuana or tobacco dependent persons seeking treatment. Responses were categorized as helpful, neutral or unhelpful. The median Kappa for agreement between pairs of raters rating a single call was 0.91. Between 36 and 78% of the helplines gave inconsistent responses to two calls giving the same scenario. Across the 346 calls, 43, 40 and 40% of responses to alcohol, cocaine and heroin scenarios were helpful and 28 and 25% of responses to tobacco and marijuana calls were helpful. These preliminary results indicate that much of the time responses to calls to national helplines are not consistent and not helpful. (Author's abstract.)
Affiliation :
Human Behav. Pharmacol. Lab., Dept. Psychiatr. Psychol., Univ. Vermont, 38 Fletcher Pl., Burlington, VT 05401-1419
Etats-Unis. United States.
Etats-Unis. United States.