Titre : | Client satisfaction evaluations |
Auteurs : | OMS / WHO ; UNDCP ; OEDT = EMCDDA |
Type de document : | Rapport |
Mention d'édition : | Workbook 6 |
Editeur : | Genève : OMS / WHO, 2000 |
Format : | 38 p. |
Langues: | Anglais |
Discipline : | TRA (Traitement et prise en charge / Treatment and care) |
Mots-clés : |
Thésaurus mots-clés EVALUATION ; SATISFACTION ; METHODE ; EFFICACITE ; SUIVI DU PATIENT ; TRAITEMENT |
Résumé : | This workbook is part of a series intended to educate programme planners, managers, staff and other decision-makers about the evaluation of services and systems for the treatment of psychoactive substance use disorders. The objective of the series is to enhance their capacity for carrying out evaluation activities. The broader goal of the workbooks is to enhance treatment efficiency and cost-effectiveness using the information that comes from these evaluation activities. This workbook discusses the assessment of client satisfaction. It focuses on: reasons for assessing client satisfaction; the use of client satisfaction measures for programme improvement; measures of client satisfaction. |
Domaine : | Plusieurs produits / Several products |
Sous-type de document : | Guide pratique / Manual |
Centre Emetteur : | 13 OFDT |
Cote : | E00773 |
Lien : | http://www.unodc.org/docs/treatment//client_staisfaction_evaluation.pdf |
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